If you have a negative experience about the way in which we have handled your case, we would encourage you to share this with us so that we can help improve our services. You can either email us at firstname.lastname@example.org, or write to us at PO Box 6844, Coalville, Leicestershire LE67 3WE.
If we are unable to resolve your complaint to your satisfaction and you feel that your complaint requires further investigation or explanation, we will follow our complaint procedure below.
How to Complain: Advice on Millfield Business Services' Complaint Procedure
Millfield is committed to resolving your complaint fairly and quickly. In most cases this can be done if you contact us as soon as possible and let us know the nature of your complaint. When contacting us with your complaint we will, wherever possible, take action to resolve the issue.
We will try to resolve your complaint by listening to your concerns and agreeing a solution with you.
Within five working days of receiving your complaint we will either:
Within eight weeks of receiving your complaint we will either:
Final response and referring to our regulator
If we have contacted you regarding a debt that arose from a Consumer Credit Act regulated agreement (e.g. a loan or motor finance agreement), you should refer your complaint and any final response to the Financial Ombudsman Service at the address below.
On receipt of a final response, or on reaching the eight-week point you have the option of referring your complaint to the above regulatory body.
Again, for debts that arose from a Consumer Credit Act regulated agreement, if you want the Financial Ombudsman Service to look into your complaint, you must contact them within six months of the date of any final response issued. In exceptional circumstances, the Financial Ombudsman Service, at their discretion, may waive this time limit.
If we have contacted you regarding a debt collection matter that does not fall into the above category, your complaint will be carefully considered by ourselves.
The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London E14 9SR
Call: 020 7964 1000